Employer: Roche Diagnostics
Location:
Burgess Hill, West Sussex
Salary: Competitive salary and benefits
Type: Permanent
Expires: 25 Aug 2017
Our international customer support centre responsible for technical and applications customer service for our diagnostic systems is currently being expanded. This is an excellent opportunity for an experienced Technical Specialist / Field Service Representative/Engineer or Biomedical Scientist to join the world’s leading supplier in In-Vitro Diagnostics.
The scope of this role will be to provide technical support to our UK and Ireland customer base, for the Roche Molecular Diagnostics and Life Sciences portfolio of instruments and reagents. (eg cobas 6800 / cobas 4800, Magnapure 96, Light Cyclers). Please note ability to provide support to customers from Denmark, Norway, Sweden or South Africa in local language is highly desirable.
What you can expect:
• To support our national and international customers and field employees on the telephone
• Handle customer enquiries from the acceptance of technical product problems through to case resolution
• Be the interface between customers, field force and global divisions, and deliver sustainable solutions for complex support cases. In this way, you ensure a results-oriented and first-class service for our customers
• Assume independent responsibility for new product launches and technical product changeovers for our customers
• Continuously monitor the process and quality of our services and therefore deliver an important contribution to improving the service quality
• Conduct customer and employee trainings in the customer support centre and in the customer laboratory
• As a specialist, you support our field service representatives on site during complex situations
Who you are
You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.
• You are an engineer or a technician (e.g. in electrical engineering or medical technology) or have a relevant BioMedical Scientist degree
• You have gained several years of work experience in medical, technical environment through customer care/support or through your experience as a laboratory scientist, technician, or medical technical assistant
• You are familiar with medical analysis systems and quality assurance
• You are enthused about challenging technologies (combination of robotics, electrical engineering, fluid systems and medical issues)
• You will live within commuting distance of Burgess Hill (UK) or are willing to relocate and enjoy working in a multi-cultural environment
• You have in-depth knowledge with regard to the systems and reagents used in laboratory medicine
• You are fascinated by technical problems and you always present good solutions quickly
• You enjoy being a competent contact partner for customers and colleagues
• You distinguish yourself with excellent communicative and analytical skills combined with high customer focus, team orientation and self-initiative
In return, we will offer you a competitive salary and benefits package and a first class, industry recognized product training program with continuous professional development.
For more information please visit the Roche Career site. To apply, please click on the Apply link now!
Application closing date: Friday 25th August 2017
Who we are
Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry’s broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, colour, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
http://www.roche.com/careers/jobs/jobsearch/job.htm?id=E-3410393622